{"id":1085,"date":"2024-05-29T15:03:47","date_gmt":"2024-05-29T12:03:47","guid":{"rendered":"https:\/\/grandboatline.com\/?page_id=1085"},"modified":"2026-01-12T21:23:44","modified_gmt":"2026-01-12T18:23:44","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/grandboatline.com\/tr\/terms-and-conditions\/","title":{"rendered":"\u015eartlar ve Ko\u015fullar"},"content":{"rendered":"
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\u015eartlar ve Ko\u015fullar<\/strong><\/p>

\"M\u00fc\u015fteri\", BEZAK TUR\u0130ZM \u0130N\u015eAAT NAKL\u0130YAT L\u0130M\u0130TED \u015e\u0130RKET\u0130 ile seyahat etmek isteyen rezervasyon formunda ad\u0131 ge\u00e7en t\u00fcm ki\u015filerdir.
\"\u00dcr\u00fcn\", \"BEZAK Travel\" olarak an\u0131lan BEZAK TUR\u0130ZM \u0130N\u015eAAT NAKL\u0130YAT L\u0130M\u0130TED \u015e\u0130RKET\u0130 taraf\u0131ndan sat\u0131lan herhangi bir hizmettir.
T\u00fcm m\u00fc\u015fteriler t\u00fcm Rezervasyon Ko\u015fullar\u0131n\u0131 okumu\u015f, anlam\u0131\u015f ve kabul etmi\u015f say\u0131lacakt\u0131r.
Bir rezervasyonu onaylamak i\u00e7in BEZAK Travel, acentenin \u00f6denmesi gereken t\u00fcm paran\u0131n tamam\u0131n\u0131 alm\u0131\u015f olmas\u0131n\u0131 gerektirir. M\u00fc\u015fteri ile BEZAK Travel aras\u0131ndaki s\u00f6zle\u015fme, BEZAK Travel'\u0131n rezervasyonu yaz\u0131l\u0131 olarak teyit etmesi ve bir Onay d\u00fczenlemesi ile y\u00fcr\u00fcrl\u00fc\u011fe girer. Rezervasyon formunu (bu h\u00fck\u00fcm ve ko\u015fullar\u0131 i\u00e7eren) imzalayan ki\u015fi, formda ad\u0131 ge\u00e7en t\u00fcm ki\u015filer ad\u0131na bunu yapmak i\u00e7in tam yetkiye sahip oldu\u011funu garanti eder ve s\u00f6z konusu t\u00fcm ki\u015filerin bu h\u00fck\u00fcm ve ko\u015fullar\u0131 tamamen bildi\u011fini ve anlad\u0131\u011f\u0131n\u0131 teyit eder. S\u00f6z konusu s\u00f6zle\u015fme, ondan kaynaklanan t\u00fcm hususlar da dahil olmak \u00fczere, T\u00fcrk hukukuna ve T\u00fcrk Mahkemelerinin m\u00fcnhas\u0131r yarg\u0131 yetkisine tabidir. BEZAK Travel'\u0131n hi\u00e7bir \u00e7al\u0131\u015fan\u0131 veya temsilcisi, BEZAK Travel Direkt\u00f6r\u00fc taraf\u0131ndan yaz\u0131l\u0131 olarak imzalanmad\u0131k\u00e7a, bu h\u00fck\u00fcm ve ko\u015fullardan herhangi birini de\u011fi\u015ftirme, de\u011fi\u015ftirme veya feragat etme veya BEZAK Travel ad\u0131na herhangi bir sorumluluk \u00fcstlenme hakk\u0131na sahip de\u011fildir.
BEZAK Travel, kendi takdirine ba\u011fl\u0131 olarak herhangi bir rezervasyonu daha fazla a\u00e7\u0131klama yapmadan reddetme hakk\u0131n\u0131 sakl\u0131 tutar.<\/p>

M\u00fc\u015fteriler Taraf\u0131ndan Yap\u0131lan De\u011fi\u015fiklikler ve \u0130ptaller<\/strong><\/p>

  1. M\u00fc\u015fteriler istedikleri zaman iptal edebilirler. \u0130ptal, BEZAK Travel'\u0131n Acenteden veya M\u00fc\u015fteriden do\u011frudan rezervasyonlardan yaz\u0131l\u0131 bir talep ald\u0131\u011f\u0131 andan itibaren ge\u00e7erli olacak ve a\u015fa\u011f\u0131daki iptal \u00fccretleri uygulanacakt\u0131r: a) Kalk\u0131\u015fa 19 g\u00fcnden fazla s\u00fcre kala - \u00fcr\u00fcn maliyetinin 10%'si veya 60 \u20ac, hangisi daha y\u00fcksekse. b) Kalk\u0131\u015fa 19 g\u00fcn ila 48 saat kala - \u00fcr\u00fcn bedelinin 35%'si veya 60 \u20ac, hangisi daha y\u00fcksekse. c) Kalk\u0131\u015fa 48 saatten az kala - \u00fcr\u00fcn bedelinin 90%'si veya 60 \u20ac, hangisi daha y\u00fcksekse. d) K\u0131smen kullan\u0131lm\u0131\u015f bir \u00dcr\u00fcn i\u00e7in geri \u00f6deme yap\u0131lmaz.<\/p><\/li>

  2. Rezervasyon onayland\u0131ktan sonra, \u00f6nerilen de\u011fi\u015fiklikler \"As\u0131l M\u00fc\u015fteri\" taraf\u0131ndan yaz\u0131lmal\u0131d\u0131r ve ilk de\u011fi\u015fiklik d\u0131\u015f\u0131nda 45 \u20ac tutar\u0131nda bir idari \u00fccrete tabi olacakt\u0131r. Talep edilen hi\u00e7bir de\u011fi\u015fiklik garanti edilemez.<\/p><\/li>

  3. M\u00fc\u015fterinin, yak\u0131n akrabas\u0131n\u0131n veya arkada\u015f\u0131n\u0131n \u00f6l\u00fcm\u00fc, yaralanmas\u0131 veya ciddi hastal\u0131\u011f\u0131, i\u015ften \u00e7\u0131kar\u0131lma veya j\u00fcri hizmeti nedeniyle taraflardan herhangi birinin seyahat etmesi engellenirse, BEZAK Travel taraf\u0131ndan yaz\u0131l\u0131 olarak bildirilmesi ko\u015fuluyla, rezervasyonun uygun ba\u015fka bir ki\u015fiye veya kalk\u0131\u015f tarihine veya benzer standart ve maliyetteki bir tura aktar\u0131lmas\u0131 m\u00fcmk\u00fcn olabilir.<\/p><\/li>

  4. BEZAK Travel taraf\u0131ndan M\u00fc\u015fteriye bir geri \u00f6deme yap\u0131lacaksa, geri \u00f6deme tutar\u0131 B\u00f6l\u00fcm 2.1'de belirtilen ko\u015fullara g\u00f6re ve istisnai durumlar\u0131n kan\u0131t\u0131 dikkate al\u0131narak hesaplanacakt\u0131r. Kredilendirilen tutar\u0131n M\u00fc\u015fteriye i\u015flenmesi\/transfer edilmesinden kaynaklanan t\u00fcm banka \u00fccretleri M\u00fc\u015fterinin sorumlulu\u011funda olacakt\u0131r.<\/p><\/li><\/ol>

    Bilgi ve Fiyatland\u0131rma Politikas\u0131<\/strong><\/p>

    1. Bir rezervasyon onaylanmadan \u00f6nce, BEZAK Travel, h\u00fck\u00fcmet eylemleriyle ilgili de\u011fi\u015fiklikler, ula\u015f\u0131m maliyetlerindeki art\u0131\u015flar (tarifeli u\u00e7ak biletleri ve yak\u0131t maliyeti dahil), hizmetler i\u00e7in al\u0131nan herhangi bir har\u00e7, vergi veya \u00fccretteki de\u011fi\u015fiklikler (havaalanlar\u0131nda ini\u015f vergileri veya bini\u015f \/ ini\u015f \u00fccretleri dahil), giri\u015f \u00fccretlerindeki art\u0131\u015flar ve d\u00f6viz kurlar\u0131 gibi BEZAK Travel'\u0131n kontrol\u00fc d\u0131\u015f\u0131ndaki herhangi bir ko\u015ful nedeniyle bro\u015f\u00fcr fiyatlar\u0131n\u0131 de\u011fi\u015ftirme hakk\u0131n\u0131 sakl\u0131 tutar.<\/p><\/li>

    2. Banka havaleleri yay\u0131nland\u0131\u011f\u0131 \u015fekilde \u00f6denecek tutar\u0131n tamam\u0131 olarak kabul edilir. BEZAK Travel sadece T\u00fcrk Liras\u0131, Euro ve ABD Dolar\u0131 cinsinden Kredi Kart\u0131 \u00f6demelerini kabul etmektedir. Genel olarak tutar Euro para birimi cinsinden \u00f6denir. Euro cinsinden \u00f6denecek tam tutar, sat\u0131\u015f tarihindeki g\u00fcnl\u00fck d\u00f6viz al\u0131\u015f kuru ile yay\u0131nlanan ve \u00f6denecek tam tutar\u0131n \u00e7arp\u0131lmas\u0131yla hesaplan\u0131r. S\u00f6z konusu d\u00f6viz kuru \u015fu adreste bulunabilir www.tcmb.gov.tr<\/a>. Bankan\u0131z, BEZAK Travel taraf\u0131ndan \u00e7ekilen Euro tutar\u0131 i\u00e7in Kredi Kart\u0131n\u0131zdan tahsilat yaparken kendi d\u00f6viz kurunu kullanacakt\u0131r. BEZAK Travel, bankac\u0131l\u0131k kurumlar\u0131 taraf\u0131ndan kullan\u0131lan \u00fccretler ve d\u00f6viz kurlar\u0131 nedeniyle nihai i\u015flem tutar\u0131ndaki de\u011fi\u015fiklikler i\u00e7in sorumluluk kabul etmez.<\/p><\/li>

    3. \u00dcr\u00fcn bilgileri BEZAK Travel taraf\u0131ndan iyi niyetle yay\u0131nlanmaktad\u0131r ve BEZAK Travel t\u00fcm \u00fcr\u00fcnleri ilan edildi\u011fi gibi i\u015fletmek i\u00e7in elinden gelen \u00e7abay\u0131 g\u00f6sterecektir. BEZAK Travel, yay\u0131nlar\u0131nda a\u00e7\u0131klanan tesis ve hizmetlerden herhangi birini de\u011fi\u015ftirme ve tazminat \u00f6demeden kar\u015f\u0131la\u015ft\u0131r\u0131labilir parasal de\u011fere sahip alternatif d\u00fczenlemeleri de\u011fi\u015ftirme hakk\u0131n\u0131 sakl\u0131 tutar ve herhangi bir de\u011fi\u015fiklikten kaynaklanan zevk kayb\u0131 i\u00e7in hi\u00e7bir sorumluluk kabul etmez.<\/p><\/li><\/ol>

      BEZAK Travel taraf\u0131ndan iptal<\/strong><\/p>

      1. Madde 16'da listelenen Kalk\u0131\u015f Garantili \u00dcr\u00fcnler hari\u00e7 t\u00fcm BEZAK Seyahat \u00fcr\u00fcnleri minimum kat\u0131l\u0131mc\u0131 say\u0131s\u0131na tabidir.<\/p><\/li>

      2. BEZAK Travel, herhangi bir ko\u015fulda onaylanm\u0131\u015f herhangi bir rezervasyonu iptal etme hakk\u0131n\u0131 sakl\u0131 tutar; ancak BEZAK Travel, burada sava\u015f, isyan, sivil \u00e7eki\u015fme, end\u00fcstriyel anla\u015fmazl\u0131k, ter\u00f6rist faaliyet, do\u011fal veya n\u00fckleer felaket, yang\u0131n, olumsuz hava ko\u015fullar\u0131, u\u00e7u\u015f iptali veya BEZAK Travel'\u0131n kontrol\u00fc d\u0131\u015f\u0131ndaki di\u011fer d\u0131\u015f ko\u015fullar olarak tan\u0131mlanan ola\u011fand\u0131\u015f\u0131 m\u00fccbir sebepler d\u0131\u015f\u0131nda bir \"Kalk\u0131\u015f Garantili \u00dcr\u00fcn\u00fc\" iptal etmeyecektir. BEZAK Travel'\u0131n m\u00fccbir sebepler nedeniyle bir turu iptal etmek veya herhangi bir \u015fekilde de\u011fi\u015ftirmek zorunda kalmas\u0131 durumunda tazminat \u00f6denmez, ancak BEZAK Travel'\u0131n rezervasyonu yap\u0131lan turu sa\u011flayamamas\u0131 durumunda, BEZAK Travel, M\u00fc\u015fteriye BEZAK Travel'a \u00f6denen t\u00fcm paralar\u0131 (\u00f6denen sigorta primleri hari\u00e7) iade edecek veya alternatif bir tarih veya benzer standartta bir tatil teklif edecektir.<\/p><\/li><\/ol>

        Tur Bulu\u015fma Noktas\u0131<\/strong><\/p>

        M\u00fc\u015fteriler, ilgili bro\u015f\u00fcrlerde, web sitesinde belirtildi\u011fi veya BEZAK Travel personeli taraf\u0131ndan tavsiye edildi\u011fi \u015fekilde \"Tur Bulu\u015fma Noktalar\u0131na\" ula\u015f\u0131mdan tamamen sorumludur.<\/p>

        BEZAK Seyahat'in Sorumlulu\u011fu<\/strong><\/p>

        1. BEZAK Seyahat \u00dcr\u00fcnleri ve \u00f6zellikle macera aktiviteleri, M\u00fc\u015fterinin ki\u015fisel g\u00fcvenli\u011fi i\u00e7in di\u011fer paket tatillerin i\u00e7ermeyebilece\u011fi bir risk unsuru i\u00e7erir. M\u00fc\u015fteriler, bu Rezervasyon Ko\u015fullar\u0131n\u0131 kabul ederek, se\u00e7tikleri seyahatin do\u011fas\u0131nda bulunan risklerin fark\u0131ndad\u0131r ve M\u00fc\u015fteriler bu riskleri kendi iradeleriyle \u00fcstlenirler. BEZAK Travel, makul bir standartta \u00dcr\u00fcnler sa\u011flayarak M\u00fc\u015fterilere kar\u015f\u0131 \u00d6zen Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fc yerine getirdi\u011fi durumlarda, M\u00fc\u015fterinin zararlar\u0131 i\u00e7in hi\u00e7bir sorumluluk kabul etmez. BEZAK Travel, BEZAK Travel veya tedarik\u00e7ilerinin herhangi bir kusuru yoksa ve talep edilen zararlar\u0131n nedeni ya M\u00fc\u015fterinin hatas\u0131 ya da BEZAK Travel'\u0131n kontrol\u00fc d\u0131\u015f\u0131ndaki ola\u011fand\u0131\u015f\u0131 ko\u015fullar\u0131n bir sonucu olarak m\u00fccbir sebepler veya ba\u015fka bir \u015fekilde ortaya \u00e7\u0131km\u0131\u015fsa ve sonu\u00e7lar\u0131 gerekli t\u00fcm \u00f6zen g\u00f6sterilse bile \u00f6nlenememi\u015fse hi\u00e7bir sorumluluk kabul etmez.<\/p><\/li>

        2. Hava, deniz ve demiryolu ile ta\u015f\u0131ma ve konaklama sa\u011flanmas\u0131 ile ilgili olarak, BEZAK Travel'\u0131n s\u00f6z konusu durumlarda sorumlulu\u011fu ilgili uluslararas\u0131 s\u00f6zle\u015fmelerde \u00f6ng\u00f6r\u00fclen \u015fekilde s\u0131n\u0131rland\u0131r\u0131lacakt\u0131r.<\/p><\/li>

        3. BEZAK Travel, gecikme, kaza veya \u00dcr\u00fcn(ler)in BEZAK Travel'\u0131n kontrol\u00fc d\u0131\u015f\u0131nda m\u00fccbir sebeplerle veya ba\u015fka bir \u015fekilde kesintiye u\u011framas\u0131 nedeniyle M\u00fc\u015fteriye ek maliyetler \u00e7\u0131kmas\u0131 durumunda hi\u00e7bir sorumluluk kabul etmez.<\/p><\/li><\/ol>

          Seyahat Belgeleri<\/strong><\/p>

          Ge\u00e7erli bir pasaport, vize izinleri, a\u015f\u0131lar, koruyucu ila\u00e7lar ve di\u011fer t\u0131bbi sertifikalar ve gerekli t\u00fcm seyahat belgelerine sahip olmak M\u00fc\u015fterilerin sorumlulu\u011fundad\u0131r. BEZAK Travel, gerekli seyahat belgesi gerekliliklerine ili\u015fkin y\u00f6netmelik veya kanunlardaki de\u011fi\u015fikliklerden kaynaklanan zararlardan sorumlu de\u011fildir. Bu konularla ilgili bilgiler BEZAK Travel taraf\u0131ndan iyi niyetle ancak sorumluluk kabul edilmeksizin verilmektedir.<\/p>

          Sa\u011fl\u0131k ve Davran\u0131\u015f<\/strong><\/p>

          Rezervasyon \u00f6ncesinde, t\u00fcm M\u00fc\u015fterilerin bro\u015f\u00fcrde a\u00e7\u0131kland\u0131\u011f\u0131 \u015fekilde se\u00e7tikleri turun g\u00fczergah\u0131n\u0131 tamamlayabilecek durumda olduklar\u0131ndan emin olmalar\u0131 beklenmektedir. \u00d6nceden mevcut t\u0131bbi rahats\u0131zl\u0131klar\u0131 veya hastal\u0131klar\u0131 olan M\u00fc\u015fteriler, rezervasyon s\u0131ras\u0131nda bu t\u00fcr rahats\u0131zl\u0131klar\u0131n ger\u00e7ek niteli\u011fini beyan etmeli ve tur s\u0131ras\u0131nda gerekli olabilecek herhangi bir ila\u00e7 veya di\u011fer tedavinin sa\u011flanmas\u0131 i\u00e7in gerekli d\u00fczenlemeleri yapmal\u0131d\u0131r. B\u00f6yle bir M\u00fc\u015fterinin, seyahat etmeye uygun oldu\u011funu teyit etmek i\u00e7in bir Pratisyen Hekimden t\u0131bbi bir beyan sunmas\u0131 gerekmektedir. Bu t\u00fcr bir a\u00e7\u0131klaman\u0131n yap\u0131lmamas\u0131, bu rezervasyon ko\u015fullar\u0131n\u0131n ihlali anlam\u0131na gelecek ve BEZAK Travel'\u0131 her t\u00fcrl\u00fc y\u00fck\u00fcml\u00fcl\u00fck ve sorumluluktan kurtaracakt\u0131r.<\/p>

          M\u00fc\u015fteri Hari\u00e7 Tutma ve Yerel Hukuk<\/strong><\/p>

          M\u00fc\u015fteriler, tur s\u0131ras\u0131nda BEZAK Travel \u00e7al\u0131\u015fanlar\u0131n\u0131n ve tedarik\u00e7isinin \u00e7al\u0131\u015fanlar\u0131n\u0131n ve temsilcilerinin otoritesini ve kararlar\u0131n\u0131 kabul etmeyi kabul eder. Bu ki\u015filerin g\u00f6r\u00fc\u015f\u00fcne g\u00f6re, bir M\u00fc\u015fterinin kalk\u0131\u015ftan \u00f6nce veya sonra sa\u011fl\u0131\u011f\u0131 veya davran\u0131\u015flar\u0131 turun g\u00fcvenli, rahat veya mutlu ilerlemesini tehlikeye atacak gibi g\u00f6r\u00fcn\u00fcyorsa, M\u00fc\u015fteri \u00f6nceden haber verilmeksizin veya BEZAK Travel'\u0131n herhangi bir sorumlulu\u011fu olmaks\u0131z\u0131n turun tamam\u0131ndan veya bir k\u0131sm\u0131ndan \u00e7\u0131kar\u0131labilir. M\u00fc\u015fterinin hastalanmas\u0131 durumunda, BEZAK Travel uygun g\u00f6rd\u00fc\u011f\u00fc d\u00fczenlemeleri yapabilir ve bunlar\u0131n masraflar\u0131n\u0131 M\u00fc\u015fteriden tahsil edebilir. Yolcular, seyahat ettikleri \u00fclkelerin yasa ve y\u00f6netmeliklerine uymay\u0131 kabul ederler. BEZAK Travel, tur s\u0131ras\u0131nda yasad\u0131\u015f\u0131 veya kanunsuz eylemlerde bulunan M\u00fc\u015fterilere kar\u015f\u0131 sorumlu olmayacakt\u0131r.<\/p>

          Foto\u011fraflama<\/strong><\/p>

          Yetkili temsilcilerimiz, herhangi bir BEZAK Travel \u00dcr\u00fcn\u00fcn\u00fc kullan\u0131rken M\u00fc\u015fterilerimizin foto\u011fraflar\u0131n\u0131 ve filmlerini \u00e7ekebilir. BEZAK Travel, s\u00f6z konusu materyalleri herhangi bir reklam veya tan\u0131t\u0131m i\u00e7in ayr\u0131ca izin almaks\u0131z\u0131n kullanma hakk\u0131n\u0131 sakl\u0131 tutar. BEZAK Travel ayr\u0131ca, M\u00fc\u015fterilerin BEZAK Travel veya \u00dcr\u00fcnleri ile ilgili olarak yapt\u0131klar\u0131 yorumlar\u0131, anketleri veya \u00f6vg\u00fc mektuplar\u0131n\u0131 ba\u015fka bir izin almaks\u0131z\u0131n tan\u0131t\u0131m literat\u00fcr\u00fcnde kullanma hakk\u0131n\u0131 sakl\u0131 tutar.<\/p>

          \u015eikayetler<\/strong><\/p>

          M\u00fc\u015fterilerin \u00dcr\u00fcn d\u00fczenlemelerinden herhangi biri hakk\u0131nda bir \u015fikayeti varsa, BEZAK Travel'\u0131n sorunu d\u00fczeltmek i\u00e7in elinden gelenin en iyisini yapabilmesi i\u00e7in M\u00fc\u015fteri \u015fikayetini derhal bir BEZAK Travel \u00e7al\u0131\u015fan\u0131na iletmelidir. BEZAK Travel, fark\u0131nda olmad\u0131\u011f\u0131 bir sorunu d\u00fczeltemez. \u015eikayetin yerinde yap\u0131lmamas\u0131 BEZAK Travel'\u0131n tazminat \u00f6deme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fc ortadan kald\u0131racak veya en az\u0131ndan azaltacakt\u0131r. BEZAK Travel'\u0131n yapamamas\u0131 durumunda<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          \u015eartlar ve Ko\u015fullar \"M\u00fc\u015fteri\", BEZAK TUR\u0130ZM \u0130N\u015eAAT NAKL\u0130YAT L\u0130M\u0130TED \u015e\u0130RKET\u0130 ile seyahat etmek isteyen rezervasyon formunda ad\u0131 ge\u00e7en t\u00fcm ki\u015filerdir.\"\u00dcr\u00fcn\", BEZAK TUR\u0130ZM \u0130N\u015eAAT NAKL\u0130YAT L\u0130M\u0130TED \u015e\u0130RKET\u0130 taraf\u0131ndan sat\u0131lan ve \"BEZAK Travel\" olarak an\u0131lan herhangi bir hizmettir. \"T\u00fcm m\u00fc\u015fteriler t\u00fcm Rezervasyon Ko\u015fullar\u0131n\u0131 okumu\u015f, anlam\u0131\u015f ve kabul etmi\u015f say\u0131lacakt\u0131r. \"Bir [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-home.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-1085","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nTerms and Conditions - 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